Primary operating owner
COO/Head Logistics; Fleet Head; Supply Chain Director; Quality/Cold Chain Head
P10 · Representative solution case · Enterprise / PSU / Logistics
Logistics Fleet, Cold Chain & Telematics
Which exception—delay, deviation, idling, pilferage or temperature breach—costs you most per month?
Evidence distinction: this is a representative solution case constructed from the source requirements and Mappls delivery pattern. It is not presented as a named-customer outcome unless a separate verified customer story is explicitly linked.
01 · Operating context
The decision environment and the problem to change
Vehicle, route, temperature and delivery exceptions are visible too late, causing leakage, SLA failures and high control-room effort.
Economic decision
COO; Business Unit CEO; CFO
Technical influence
Fleet IT; TMS Product Head; Security/Loss Prevention; Quality
Why action becomes urgent
Fleet expansion, TMS renewal, cold-chain compliance, pilferage incident, customer SLA penalty, new distribution network.
02 · Before and after
Change the operating model, not only the interface
Fragmented context and delayed action
Vehicle, route, temperature and delivery exceptions are visible too late, causing leakage, SLA failures and high control-room effort.
- Location, operational and enterprise data remain separated
- Stakeholders make inconsistent decisions from partial context
- Exceptions are found late and evidence is difficult to reconstruct
A governed location-aware decision loop
GPS/IoT tracking, route and trip management, temperature sensors, geofences, control tower, driver app, alerts, analytics and APIs.
- One role-aware workspace in Mappls Fleet Command
- Live context moves directly into the responsible workflow
- Every decision, scenario and outcome can be measured and audited
03 · Stakeholder experience
One shared system, different role moments
Own and govern
COO/Head Logistics
Own and govern
Fleet Head
Decide and coordinate
Supply Chain Director
Decide and coordinate
Quality/Cold Chain Head
Decide and coordinate
COO
Execute and verify
Business Unit CEO
Execute and verify
CFO
Execute and verify
Fleet IT
Inside Mappls Pro, the same user can hold this role here and a different role in another application. Membership, saved runs and administration remain app-specific.
04 · Day-in-the-life journey
How the solution turns information into an operational result
Frame the operating decision
Fleet/shipments? Existing devices? Exception frequency and cost? Control-room staffing? TMS/ERP integrations? Decision owner?
Connect the location foundation
Bring the required map, address, road, place, imagery, asset, customer and operational data into a governed Fleet Command workspace.
Act through role workflows
Live command, Trips, Drivers, Vehicles, Costs give each stakeholder the information, decision and action appropriate to their role.
Prove the intervention
4–6 week 25–100 vehicle/lane pilot with baseline, live alerts and weekly value review.
Scale and continuously improve
Operationalise the model through Per asset/month + hardware/sensors + connectivity + setup/API; enterprise minimum commitment., adoption governance, service measurement and a managed improvement backlog.
05 · Solution and data architecture
The Mappls capabilities behind the experience
Location foundation
Map, address, place, route, imagery, boundary and context layers
Operational context
Customer, asset, order, sensor, incident, task or transaction records
Application workflow
Live command · Trips · Drivers · Vehicles · Costs
Outcome loop
Data uptime; exception precision; response/action rate; quantified savings/avoidance; integration and rollout plan.
InTouch / Gtropy Fleet Platform
Tracking, trips, alerts, ETA, fleet and control tower
Product detailsTracking, Geofence & Trip APIs
Live location, trips, geofences, events and playback
Product detailsSensor Telemetry
Temperature, fuel, door, chamber, CAN and environment sensors
Product detailsFASTag Management
Tag, toll transaction, reconciliation and route cost workflows
Product details06 · Outcome and evidence
Make the value claim measurable before scaling
Bounded proof
4–6 week 25–100 vehicle/lane pilot with baseline, live alerts and weekly value review.
- Confirm the baseline and decision scope: Fleet/shipments? Existing devices? Exception frequency and cost? Control-room staffing? TMS/ERP integrations? Decision owner?
- Use representative and, where approved, customer data in the configured workspace
- Review measurable success with the operating and economic owners: Data uptime; exception precision; response/action rate; quantified savings/avoidance; integration and rollout plan.
- Document data quality, adoption, security, service and scale findings
- Convert evidence into a phased production scope and accountable value plan
07 · Governance and scale
Operate the solution safely and sustainably
Identity and access
Server-enforced identity, least-privilege app membership, role-specific actions and auditable administration.
Data governance
Source lineage, quality thresholds, update cadence, retention, consent and controlled data sharing.
Operating governance
Named process owners, exception SLAs, escalation, change control and adoption measurement.
Value governance
Baseline, intervention and outcome metrics reviewed on an agreed cadence with accountable owners.
Your outcome, powered by Mappls
Put Logistics Fleet, Cold Chain & Telematics into your operating context
Bring the baseline, workflow, users, data and success criteria. Mappls will shape a bounded proof and production path.