Baseline
Measure current volume, time, cost, failure, service, risk and revenue at the workflow level.
P06 · Implementation blueprint · Mappls Public Safety Command
112/108 Emergency Response, Dispatch & Location
Caller location uncertainty, suboptimal dispatch and weak fleet visibility increase response time and make SLA control difficult.
01 · Target operating outcome
Define the change before choosing the technology
Where are the avoidable minutes in your incident-to-arrival journey: locating the caller, choosing a unit, routing it or monitoring execution?
Business case: minutes saved in locate/dispatch/arrival, higher fleet utilisation, fewer misroutes and auditable response compliance.
Target
Location accuracy, dispatch recommendation quality, route ETA accuracy, system uptime and agreed response-time delta.
02 · Solution architecture
One connected flow from source data to operational action
Map engine, caller/device location, geocoding, jurisdiction, nearest-resource routing, ambulance/patrol tracking, dispatch APIs and SLA analytics. We instrument the full incident-to-arrival chain so every avoidable minute becomes visible and actionable.
Data foundation
Map, customer, asset, sensor and enterprise data
Intelligence services
Search, routing, GeoAI, rules and spatial models
Role workflows
Incident board · Dispatch · Live units · Response map · After action
Decision and outcome
minutes saved in locate/dispatch/arrival, higher fleet utilisation, fewer misroutes and auditable response compliance.
03 · Users and RBAC
Give every stakeholder the view and actions they actually need
Sponsor / owner
DGP/ADG ERSS
Sponsor / owner
Mission Director 108
Manager / analyst
State Health Society CEO
Manager / analyst
Control Room Head
Manager / analyst
Home/Health Secretary
Operator / specialist
DGP
Operator / specialist
NHM Mission Director
Operator / specialist
Police Telecom
Operator / specialist
CAD/Contact Centre Head
Operator / specialist
GIS/IT Head
The shared Mappls identity is separated from application membership. A user can be an administrator in one app, an analyst in another and a viewer elsewhere.
04 · Data and integration
Connect the minimum information needed to make the workflow real
Location foundation
Map, road, address, place, imagery, boundary and terrain layers appropriate to the decision.
Enterprise context
Customer, order, asset, vehicle, incident, task, sensor or transaction records from systems of record.
Integration pattern
APIs, SDKs, secure batch, streaming events, webhooks, files or on-premise integration depending on architecture.
Security and control
Least-privilege RBAC, audit events, encrypted transport, tenant separation and cloud, private or offline deployment.
Recommended Mappls building blocks
ClarityX Location Analytics
Market, territory, network and spatial decision analytics
Product detailsGeocoding & Reverse Geocoding
Address-to-coordinate and coordinate-to-address
Product detailsRouting & Distance Matrix
Car, truck, two-wheeler, pedestrian and multimodal routes
Product detailsTracking, Geofence & Trip APIs
Live location, trips, geofences, events and playback
Product details05 · Proof of value
Use a bounded implementation to answer the scale decision
4–8 week control-room pilot with incident replay/live shadow mode and a limited fleet.
- Confirm data, geography, users and workflow: Baseline at each response stage? Location source and accuracy? Jurisdiction exceptions? Fleet availability? Offline/low-network needs? SLA reporting?
- Configure Mappls Public Safety Command for the selected role set
- Run baseline and intervention scenarios with real stakeholder reviews
- Evaluate agreed criteria: Location accuracy, dispatch recommendation quality, route ETA accuracy, system uptime and agreed response-time delta.
- Package production scope and commercial model: State/site licence + API/transaction or fleet subscription + integration + 24x7 support/AMC.
06 · Rollout and operating model
Move from proof to governed adoption
Week 0–2
Discover
Baseline, data, stakeholders, security and architecture
Week 3–6
Configure
Data connection, role workflows, rules and dashboards
Week 7–10
Prove
Live users, measurement, change support and decision review
Production
Scale
Phased geographies, integrations, service model and continuous improvement