Baseline
Measure current volume, time, cost, failure, service, risk and revenue at the workflow level.
P01 · Implementation blueprint · Mappls Citizen Service Map
Municipal Revenue & Property GIS
Incomplete property registers, unassessed/under-assessed properties, fragmented maps and field records constrain own-source revenue and service planning.
01 · Target operating outcome
Define the change before choosing the technology
How many taxable properties are missing or under-assessed today—and what annual revenue would a verified spatial register unlock?
Business case: incremental annual property-tax collection + lower survey leakage + faster mutation/assessment. Validate using baseline properties, coverage, collection efficiency and cost per survey.
Target
Coverage >95% in pilot; agreed match rate; verified exception list; revenue potential accepted by Revenue; production DPR and budget owner identified.
02 · Solution architecture
One connected flow from source data to operational action
Drone/satellite basemap, DGPS control, property survey and geotagging, mobile field app, tax-record digitisation, Web GIS and workflow integration. We create a verified, updateable property intelligence system—not a one-time survey—so revenue teams can find gaps, act in the field and keep the register current.
Data foundation
Map, customer, asset, sensor and enterprise data
Intelligence services
Search, routing, GeoAI, rules and spatial models
Role workflows
Discover · Report · Department queue · SLA map · Public dashboard
Decision and outcome
incremental annual property-tax collection + lower survey leakage + faster mutation/assessment. Validate using baseline properties, coverage, collection efficiency and cost per survey.
03 · Users and RBAC
Give every stakeholder the view and actions they actually need
Sponsor / owner
Municipal Commissioner
Sponsor / owner
Additional Commissioner (Revenue)
Manager / analyst
State Mission Director (Urban)
Manager / analyst
Principal Secretary Urban Development
Manager / analyst
CIO/Head IT
Operator / specialist
GIS Cell
Operator / specialist
Property Tax Assessor
Operator / specialist
Citizen
Operator / specialist
Service desk
Operator / specialist
Ward officer
The shared Mappls identity is separated from application membership. A user can be an administrator in one app, an analyst in another and a viewer elsewhere.
04 · Data and integration
Connect the minimum information needed to make the workflow real
Location foundation
Map, road, address, place, imagery, boundary and terrain layers appropriate to the decision.
Enterprise context
Customer, order, asset, vehicle, incident, task, sensor or transaction records from systems of record.
Integration pattern
APIs, SDKs, secure batch, streaming events, webhooks, files or on-premise integration depending on architecture.
Security and control
Least-privilege RBAC, audit events, encrypted transport, tenant separation and cloud, private or offline deployment.
Recommended Mappls building blocks
Survey, Integration & Managed Updates
Field survey, data creation, integration, migration, validation and O&M
Product detailsDrone/LiDAR/Reality Capture
Survey, orthomosaic, point cloud, 3D and inspection outputs
Product detailsMap Tiles & Maps SDK
Web/mobile maps, vector/raster tiles and visualisation
Product detailsGeocoding & Reverse Geocoding
Address-to-coordinate and coordinate-to-address
Product details05 · Proof of value
Use a bounded implementation to answer the scale decision
6–8 week ward pilot: imagery/basemap, sample survey, register reconciliation, dashboard and revenue-gap estimate.
- Confirm data, geography, users and workflow: What is the assessed vs estimated property universe? How old is the base map? Which systems hold tax and building data? What is collection efficiency by ward?
- Configure Mappls Citizen Service Map for the selected role set
- Run baseline and intervention scenarios with real stakeholder reviews
- Evaluate agreed criteria: Coverage >95% in pilot; agreed match rate; verified exception list; revenue potential accepted by Revenue; production DPR and budget owner identified.
- Package production scope and commercial model: Survey/setup + platform licence + integration/NRE + annual O&M; phase by ward/ULB with milestone acceptance.
06 · Rollout and operating model
Move from proof to governed adoption
Week 0–2
Discover
Baseline, data, stakeholders, security and architecture
Week 3–6
Configure
Data connection, role workflows, rules and dashboards
Week 7–10
Prove
Live users, measurement, change support and decision review
Production
Scale
Phased geographies, integrations, service model and continuous improvement