Primary operating owner
DGP/ADG ERSS; Mission Director 108; State Health Society CEO; Control Room Head
P06 · Representative solution case · Government / Emergency / Health
112/108 Emergency Response, Dispatch & Location
Where are the avoidable minutes in your incident-to-arrival journey: locating the caller, choosing a unit, routing it or monitoring execution?
Evidence distinction: this is a representative solution case constructed from the source requirements and Mappls delivery pattern. It is not presented as a named-customer outcome unless a separate verified customer story is explicitly linked.
01 · Operating context
The decision environment and the problem to change
Caller location uncertainty, suboptimal dispatch and weak fleet visibility increase response time and make SLA control difficult.
Economic decision
Home/Health Secretary; DGP; NHM Mission Director
Technical influence
Police Telecom; CAD/Contact Centre Head; GIS/IT Head; SI
Why action becomes urgent
ERSS/108 renewal, NextGen contact centre, response-time audit, fleet replacement, NG112/AML/location integration.
02 · Before and after
Change the operating model, not only the interface
Fragmented context and delayed action
Caller location uncertainty, suboptimal dispatch and weak fleet visibility increase response time and make SLA control difficult.
- Location, operational and enterprise data remain separated
- Stakeholders make inconsistent decisions from partial context
- Exceptions are found late and evidence is difficult to reconstruct
A governed location-aware decision loop
Map engine, caller/device location, geocoding, jurisdiction, nearest-resource routing, ambulance/patrol tracking, dispatch APIs and SLA analytics.
- One role-aware workspace in Mappls Public Safety Command
- Live context moves directly into the responsible workflow
- Every decision, scenario and outcome can be measured and audited
03 · Stakeholder experience
One shared system, different role moments
Own and govern
DGP/ADG ERSS
Own and govern
Mission Director 108
Decide and coordinate
State Health Society CEO
Decide and coordinate
Control Room Head
Decide and coordinate
Home/Health Secretary
Execute and verify
DGP
Execute and verify
NHM Mission Director
Execute and verify
Police Telecom
Inside Mappls Pro, the same user can hold this role here and a different role in another application. Membership, saved runs and administration remain app-specific.
04 · Day-in-the-life journey
How the solution turns information into an operational result
Frame the operating decision
Baseline at each response stage? Location source and accuracy? Jurisdiction exceptions? Fleet availability? Offline/low-network needs? SLA reporting?
Connect the location foundation
Bring the required map, address, road, place, imagery, asset, customer and operational data into a governed Public Safety workspace.
Act through role workflows
Incident board, Dispatch, Live units, Response map, After action give each stakeholder the information, decision and action appropriate to their role.
Prove the intervention
4–8 week control-room pilot with incident replay/live shadow mode and a limited fleet.
Scale and continuously improve
Operationalise the model through State/site licence + API/transaction or fleet subscription + integration + 24x7 support/AMC., adoption governance, service measurement and a managed improvement backlog.
05 · Solution and data architecture
The Mappls capabilities behind the experience
Location foundation
Map, address, place, route, imagery, boundary and context layers
Operational context
Customer, asset, order, sensor, incident, task or transaction records
Application workflow
Incident board · Dispatch · Live units · Response map · After action
Outcome loop
Location accuracy, dispatch recommendation quality, route ETA accuracy, system uptime and agreed response-time delta.
ClarityX Location Analytics
Market, territory, network and spatial decision analytics
Product detailsGeocoding & Reverse Geocoding
Address-to-coordinate and coordinate-to-address
Product detailsRouting & Distance Matrix
Car, truck, two-wheeler, pedestrian and multimodal routes
Product detailsTracking, Geofence & Trip APIs
Live location, trips, geofences, events and playback
Product details06 · Outcome and evidence
Make the value claim measurable before scaling
Bounded proof
4–8 week control-room pilot with incident replay/live shadow mode and a limited fleet.
- Confirm the baseline and decision scope: Baseline at each response stage? Location source and accuracy? Jurisdiction exceptions? Fleet availability? Offline/low-network needs? SLA reporting?
- Use representative and, where approved, customer data in the configured workspace
- Review measurable success with the operating and economic owners: Location accuracy, dispatch recommendation quality, route ETA accuracy, system uptime and agreed response-time delta.
- Document data quality, adoption, security, service and scale findings
- Convert evidence into a phased production scope and accountable value plan
07 · Governance and scale
Operate the solution safely and sustainably
Identity and access
Server-enforced identity, least-privilege app membership, role-specific actions and auditable administration.
Data governance
Source lineage, quality thresholds, update cadence, retention, consent and controlled data sharing.
Operating governance
Named process owners, exception SLAs, escalation, change control and adoption measurement.
Value governance
Baseline, intervention and outcome metrics reviewed on an agreed cadence with accountable owners.
Your outcome, powered by Mappls
Put 112/108 Emergency Response, Dispatch & Location into your operating context
Bring the baseline, workflow, users, data and success criteria. Mappls will shape a bounded proof and production path.