Primary operating owner
Police Commissioner/DGP; Smart City CEO; ICCC Head; Head City Surveillance
P05 · Representative solution case · Government / Public Safety
ICCC, Public Safety & City Surveillance GIS
Can your command centre answer—on one map—what happened, what is nearby, who is responding and whether the SLA was met?
Evidence distinction: this is a representative solution case constructed from the source requirements and Mappls delivery pattern. It is not presented as a named-customer outcome unless a separate verified customer story is explicitly linked.
01 · Operating context
The decision environment and the problem to change
Video, sensors, incidents and field units are fragmented, so operators lack a common operational picture and response accountability.
Economic decision
Home Secretary; Municipal Commissioner; DGP
Technical influence
Police Telecom; CIO; System Integrator; Command Centre Architect
Why action becomes urgent
ICCC/CCTV refresh, new command centre, major event, crime/traffic hotspot programme, integration gaps, end-of-support platform.
02 · Before and after
Change the operating model, not only the interface
Fragmented context and delayed action
Video, sensors, incidents and field units are fragmented, so operators lack a common operational picture and response accountability.
- Location, operational and enterprise data remain separated
- Stakeholders make inconsistent decisions from partial context
- Exceptions are found late and evidence is difficult to reconstruct
A governed location-aware decision loop
GIS operational picture integrating CCTV/sensors, incidents, patrol assets, jurisdictions, SOP workflows, analytics and evidence-linked dashboards.
- One role-aware workspace in Mappls Public Safety Command
- Live context moves directly into the responsible workflow
- Every decision, scenario and outcome can be measured and audited
03 · Stakeholder experience
One shared system, different role moments
Own and govern
Police Commissioner/DGP
Own and govern
Smart City CEO
Decide and coordinate
ICCC Head
Decide and coordinate
Head City Surveillance
Decide and coordinate
Home Secretary
Execute and verify
Municipal Commissioner
Execute and verify
DGP
Execute and verify
Police Telecom
Inside Mappls Pro, the same user can hold this role here and a different role in another application. Membership, saved runs and administration remain app-specific.
04 · Day-in-the-life journey
How the solution turns information into an operational result
Frame the operating decision
How many systems are visible in one console? Are camera and jurisdiction locations accurate? What are response baselines? Who owns data updates?
Connect the location foundation
Bring the required map, address, road, place, imagery, asset, customer and operational data into a governed Public Safety workspace.
Act through role workflows
Incident board, Dispatch, Live units, Response map, After action give each stakeholder the information, decision and action appropriate to their role.
Prove the intervention
6–8 week pilot integrating selected cameras/sensors, incident feed, jurisdiction and dispatch workflow.
Scale and continuously improve
Operationalise the model through Platform/site licence + connectors/integration + data + AMC/support; delivered directly or through prime SI., adoption governance, service measurement and a managed improvement backlog.
05 · Solution and data architecture
The Mappls capabilities behind the experience
Location foundation
Map, address, place, route, imagery, boundary and context layers
Operational context
Customer, asset, order, sensor, incident, task or transaction records
Application workflow
Incident board · Dispatch · Live units · Response map · After action
Outcome loop
Feed integration stable; location accuracy accepted; operator steps/time reduced; audit trail and security review passed.
Asset & Personal Trackers
Battery/portable/asset location and alert devices
Product detailsTraffic, ETA & Road Events
Live/historical traffic, ETA and safety/road events
Product detailsClarityX Location Analytics
Market, territory, network and spatial decision analytics
Product details2D/3D Digital Twin
Operational 2D/3D spatial layer linked to live and enterprise data
Product details06 · Outcome and evidence
Make the value claim measurable before scaling
Bounded proof
6–8 week pilot integrating selected cameras/sensors, incident feed, jurisdiction and dispatch workflow.
- Confirm the baseline and decision scope: How many systems are visible in one console? Are camera and jurisdiction locations accurate? What are response baselines? Who owns data updates?
- Use representative and, where approved, customer data in the configured workspace
- Review measurable success with the operating and economic owners: Feed integration stable; location accuracy accepted; operator steps/time reduced; audit trail and security review passed.
- Document data quality, adoption, security, service and scale findings
- Convert evidence into a phased production scope and accountable value plan
07 · Governance and scale
Operate the solution safely and sustainably
Identity and access
Server-enforced identity, least-privilege app membership, role-specific actions and auditable administration.
Data governance
Source lineage, quality thresholds, update cadence, retention, consent and controlled data sharing.
Operating governance
Named process owners, exception SLAs, escalation, change control and adoption measurement.
Value governance
Baseline, intervention and outcome metrics reviewed on an agreed cadence with accountable owners.
Your outcome, powered by Mappls
Put ICCC, Public Safety & City Surveillance GIS into your operating context
Bring the baseline, workflow, users, data and success criteria. Mappls will shape a bounded proof and production path.