ICCC, Public Safety & City Surveillance GIS

01 · Target operating outcome

Define the change before choosing the technology

Can your command centre answer—on one map—what happened, what is nearby, who is responding and whether the SLA was met?

Business case: lower incident-to-dispatch/arrival time, higher asset uptime, faster investigation and auditable SLA compliance.

02 · Solution architecture

One connected flow from source data to operational action

GIS operational picture integrating CCTV/sensors, incidents, patrol assets, jurisdictions, SOP workflows, analytics and evidence-linked dashboards. We make the map the operational control layer linking incidents, sensors, jurisdiction, resources and response—not simply a basemap beneath CCTV.

03 · Users and RBAC

Give every stakeholder the view and actions they actually need

The shared Mappls identity is separated from application membership. A user can be an administrator in one app, an analyst in another and a viewer elsewhere.

04 · Data and integration

Connect the minimum information needed to make the workflow real

Recommended Mappls building blocks

05 · Proof of value

Use a bounded implementation to answer the scale decision

6–8 week pilot integrating selected cameras/sensors, incident feed, jurisdiction and dispatch workflow.

• Confirm data, geography, users and workflow: How many systems are visible in one console? Are camera and jurisdiction locations accurate? What are response baselines? Who owns data updates?
• Configure Mappls Public Safety Command for the selected role set
• Run baseline and intervention scenarios with real stakeholder reviews
• Evaluate agreed criteria: Feed integration stable; location accuracy accepted; operator steps/time reduced; audit trail and security review passed.
• Package production scope and commercial model: Platform/site licence + connectors/integration + data + AMC/support; delivered directly or through prime SI.

06 · Rollout and operating model

Move from proof to governed adoption