Primary operating owner
Venue Operations; Digital Experience; Facilities
P53 · Representative solution case · Airports / Malls / Hospitals / Campuses
Indoor Maps, Venue Operations & Wayfinding
How much visitor and staff time is lost between the gate/entrance and the exact service or asset?
Evidence distinction: this is a representative solution case constructed from the source requirements and Mappls delivery pattern. It is not presented as a named-customer outcome unless a separate verified customer story is explicitly linked.
01 · Operating context
The decision environment and the problem to change
Visitors and staff lose time in complex venues, while indoor assets and services remain disconnected from digital journeys.
Economic decision
COO; Chief Digital Officer
Technical influence
BIM/GIS; Mobile; Facilities; Security
Why action becomes urgent
New terminal/campus, app redesign, accessibility programme, venue expansion, visitor complaints.
02 · Before and after
Change the operating model, not only the interface
Fragmented context and delayed action
Visitors and staff lose time in complex venues, while indoor assets and services remain disconnected from digital journeys.
- Location, operational and enterprise data remain separated
- Stakeholders make inconsistent decisions from partial context
- Exceptions are found late and evidence is difficult to reconstruct
A governed location-aware decision loop
Indoor maps, multi-floor routing, accessible wayfinding, POI/content, kiosks/app SDK, staff/asset navigation and facility integrations.
- One role-aware workspace in Mappls Private Site Navigator
- Live context moves directly into the responsible workflow
- Every decision, scenario and outcome can be measured and audited
03 · Stakeholder experience
One shared system, different role moments
Own and govern
Venue Operations
Own and govern
Digital Experience
Decide and coordinate
Facilities
Decide and coordinate
COO
Decide and coordinate
Chief Digital Officer
Execute and verify
BIM/GIS
Execute and verify
Mobile
Execute and verify
Security
Inside Mappls Pro, the same user can hold this role here and a different role in another application. Membership, saved runs and administration remain app-specific.
04 · Day-in-the-life journey
How the solution turns information into an operational result
Frame the operating decision
What CAD/BIM/floor data exist? Which accessibility, security and content-update rules apply?
Connect the location foundation
Bring the required map, address, road, place, imagery, asset, customer and operational data into a governed Site Navigator workspace.
Act through role workflows
Site map, Destinations, Route policy, Navigation, Shuttles & alerts give each stakeholder the information, decision and action appropriate to their role.
Prove the intervention
Map one representative building/floor and integrate wayfinding into app/kiosk for priority journeys.
Scale and continuously improve
Operationalise the model through Data creation + SDK/platform licence + annual updates., adoption governance, service measurement and a managed improvement backlog.
05 · Solution and data architecture
The Mappls capabilities behind the experience
Location foundation
Map, address, place, route, imagery, boundary and context layers
Operational context
Customer, asset, order, sensor, incident, task or transaction records
Application workflow
Site map · Destinations · Route policy · Navigation · Shuttles & alerts
Outcome loop
Spatial accuracy and route accessibility accepted; task completion time improves; content update owner assigned.
Standard 2D Map & Road Data
Road network, attributes, administrative boundaries and cartography
Product detailsNavigation SDK
Turn-by-turn navigation, rerouting, voice and guidance
Product detailsAsset & Personal Trackers
Battery/portable/asset location and alert devices
Product detailsSurvey, Integration & Managed Updates
Field survey, data creation, integration, migration, validation and O&M
Product details06 · Outcome and evidence
Make the value claim measurable before scaling
Bounded proof
Map one representative building/floor and integrate wayfinding into app/kiosk for priority journeys.
- Confirm the baseline and decision scope: What CAD/BIM/floor data exist? Which accessibility, security and content-update rules apply?
- Use representative and, where approved, customer data in the configured workspace
- Review measurable success with the operating and economic owners: Spatial accuracy and route accessibility accepted; task completion time improves; content update owner assigned.
- Document data quality, adoption, security, service and scale findings
- Convert evidence into a phased production scope and accountable value plan
07 · Governance and scale
Operate the solution safely and sustainably
Identity and access
Server-enforced identity, least-privilege app membership, role-specific actions and auditable administration.
Data governance
Source lineage, quality thresholds, update cadence, retention, consent and controlled data sharing.
Operating governance
Named process owners, exception SLAs, escalation, change control and adoption measurement.
Value governance
Baseline, intervention and outcome metrics reviewed on an agreed cadence with accountable owners.
Your outcome, powered by Mappls
Put Indoor Maps, Venue Operations & Wayfinding into your operating context
Bring the baseline, workflow, users, data and success criteria. Mappls will shape a bounded proof and production path.