Baseline
Agree the current volume, time, cost, failure, risk or revenue metric before implementation.
P05 · Safety, Emergency & Security
ICCC, Public Safety & City Surveillance GIS
Video, sensors, incidents and field units are fragmented, so operators lack a common operational picture and response accountability.
Use it in Mappls Pro
Access this solution inside Mappls Public Safety Command
Receive incidents, resolve locations, dispatch the right unit, navigate with live context and coordinate multi-agency response and evidence. Use a one-click demo profile, enter as Control-room operator, Dispatcher, Field responder or choose another application-specific role.
Customer and operating context
Where this solution creates value
Customer worldGovernment
Relevant customer segmentsCentral Ministries & National ProgrammesState Ministries & DepartmentsCities, Towns & Urban Local BodiesLand, Revenue & SurveyPolice, Public Safety & Emergency ResponseDefence & Armed ForcesHomeland, Border & Maritime SecurityRailways & Mass Transit
Departments & functionsStrategy & transformationOperations & service deliveryAssets, engineering & maintenanceData, GIS, AI & technologySafety, risk & compliance
The executive question
Can your command centre answer—on one map—what happened, what is nearby, who is responding and whether the SLA was met?
The Mappls response
Connect real-world, enterprise and operational data to the intelligence and workflow that create the outcome
GIS operational picture integrating CCTV/sensors, incidents, patrol assets, jurisdictions, SOP workflows, analytics and evidence-linked dashboards.
We make the map the operational control layer linking incidents, sensors, jurisdiction, resources and response—not simply a basemap beneath CCTV.
Value and ROI hypothesis
Make the economics testable
Business case: lower incident-to-dispatch/arrival time, higher asset uptime, faster investigation and auditable SLA compliance.
Leading indicator
Measure data fit, workflow completion, coverage, adoption and decision speed during the proof.
Economic result
Translate the operating improvement into revenue, cost, risk, service or asset-utilisation impact.
Scale decision
Use agreed success criteria to choose production scope, ownership and commercial model.
Departments and operating ownership
The teams that shape adoption and outcomes
Strategy & transformation
Owns the business or mission outcome and defines where ICCC, Public Safety & City Surveillance GIS creates measurable value.
Operations & service delivery
Translates the desired outcome into product, service, workflow and adoption requirements.
Assets, engineering & maintenance
Connects users, operational data and day-to-day decisions so the capability becomes part of real work.
Data, GIS, AI & technology
Provides the data, integration, security and governance foundation required for trusted production use.
Safety, risk & compliance
Measures performance, risk, compliance and continuous improvement after deployment.
Programme readiness
The decisions and inputs that shape the right implementation
- How many systems are visible in one console?
- Are camera and jurisdiction locations accurate?
- What are response baselines?
- Who owns data updates?
Signals that this capability matters now
Proof of value
De-risk the programme with a bounded, outcome-led proof
6–8 week pilot integrating selected cameras/sensors, incident feed, jurisdiction and dispatch workflow.
Scope
6–8 week pilot integrating selected cameras/sensors, incident feed, jurisdiction and dispatch workflow.
Success criteria
Feed integration stable; location accuracy accepted; operator steps/time reduced; audit trail and security review passed.
Why Mappls
Where the full stack changes the delivery risk
India-native map content, on-prem/private-cloud options, field/mobile workflows and experience integrating heterogeneous command-centre systems.
Asset & Personal Trackers
Battery/portable/asset location and alert devices
Product detailsTraffic, ETA & Road Events
Live/historical traffic, ETA and safety/road events
Product detailsClarityX Location Analytics
Market, territory, network and spatial decision analytics
Product details2D/3D Digital Twin
Operational 2D/3D spatial layer linked to live and enterprise data
Product detailsCommercial path
Package the solution around how value scales
Platform/site licence + connectors/integration + data + AMC/support; delivered directly or through prime SI.
Expansion path
Adjacent value once the location foundation is in place
112/108 Emergency Response, Dispatch & Location
Caller location uncertainty, suboptimal dispatch and weak fleet visibility increase response time and make SLA control difficult.
ExploreSmart Fire & Emergency Management
Manual alarms, fragmented resource databases and non-optimised dispatch slow response and limit preparedness for high-risk premises.
ExploreIntelligent Traffic Management & Road Safety GIS
Congestion, violations and incidents are managed across disconnected devices and weak location context, limiting real-time control and evidence-led planning.
ExploreDisaster Management & Climate Risk Intelligence
Hazard, exposure, asset and response data are fragmented, limiting preparedness, prioritisation and rapid situational awareness.
ExploreYour outcome, powered by Mappls
Test the business case for ICCC, Public Safety & City Surveillance GIS
We’ll help define the smallest proof that can answer the production decision with credible evidence.